We are looking for a Customer Service Representative in permanent contract to join the customer service team in Hamburg in the Solution & Ingredient Division of our European subsidiary of the Ajinomoto Group, which provides technical and innovative solutions to food manufacturers in Europe, the Middle East, and Africa. Our expertise in ingredient formulation enables us to meet the specific needs of our industrial customers.  

Your responsibilities :

• Being in charge of order handling: Implement customer purchase orders into SAP system ;
• Being in charge of contract handling: implement contract details into SAP ;
• Being in charge of sample handling: Implement sample order into SAP -follow up sending with logistics department – inform customer/sales manager when being sent ;
• Implement customer complaints into AFE internal system (ENNOV)- stay in touch with quality on the evaluation and inform customer about final result ;
• Help with overdue invoices- staying in touch with finance department and sales ;
• Being in touch with customers, sales, logistics and finance department on the process flow from receipt of the order until delivery. See on disturbances in any part of the process and take up with respective parties to find the best solution. 

We are a subsidiary of the Ajinomoto group, a key player in Japan and a solid reference in food, health and bioscience at the global level. Present in more than 30 countries, with a turnover of nearly 9 billion euros and more than 34,000 employees, the Ajinomoto group combines scientific innovation and culinary know-how to promote healthier eating. Recognized worldwide for its commitment to sustainable development, the group acts for the preservation of the environment and the well-being of populations, which its motto echoes: "Eat Well, Live Well". The Ajinomoto group is present in Europe through several subsidiaries, including the French subsidiary Ajinomoto Foods Europe, composed of the Solutions and Ingredients Division and the Frozen Food Division. The Solutions and Ingredients Division provides technical and innovative solutions to food manufacturers in Europe, the Middle East and Africa. Our expertise in the formulation of ingredients allows us to meet the specific needs of our industrial clients. We have more than 250 employees spread across our production site in Nesle, Hauts-de-France, our research and development laboratory in Le Thillay in the Val d'Oise, our sales offices in Hamburg, Germany and our headquarters in Paris. Integrating our Solutions and Ingredients Division means joining passionate, multi-cultural teams driven by strong values. To learn more (avec lien vers https://ajifoodsolutions.eu/)